Customer Relationship Management (CRM) is every company's essential element whether the company is a group of 30 people or a team of 300 people.
CRM helps manage company's customer service efficiently by healthily maintaining company's interactions with their current customers as well as future customers.
A good CRM system organizes, automates and synchronizes the sales for their customers while marketing it to prospective customers. It also provides a complete customer care service with technical support, complaints and further assistance.
But a better CRM system is one which is flexible enough to fit the needs of different companies and organizations. We develop, update and upgrade our CRM as per our client's need because we understand every company's CRM is different, unique and must be completely adaptable to their working styles. Plus, a CRM should be understood by employees too, isn't it?
Our CRM provides,
It caters to the needs of marketing giving answers, data and information relative to marketing and customer trends. Clicks, responses, deals, customer behavior, trends of marketing etc help in making better marketing strategies. These are all tracked by our CRM system.
We extend your market reach through email, search, social media, telephone and direct mail.
We don't simply make market campaigns. We understand markets, its potential and trends. Our campaigns track wins and losses. When one campaign is not working, we immediately utilize other tactics depending upon the change in trends.
Our CRM helps you understand your customers so that you can focus on your potential customers and give them the best customer service.
A good company or any organization is the one that provides 100% customer satisfaction. So how do you provide 100% satisfaction to your customers? Through an effective CMR, you can provide your customers a service where they can reach you from anywhere and at any time.
Our CMR has a built customer support that features essentials of a support system such as forms, online chat with representatives, help guides and much more. Meanwhile clients also request other support for their customers such as FAQs, searches, information, documents, downloadable guide and solutions.
Support systems as strong as Globus' CRM provides can increase your working potential by giving you early signs of issues that may arise in future, thus it helps you take preventive measures before-hand and avoid future loss.
Sales is the main goal of all companies whether they are selling services or products. Every company wants to maximize profits through sales and it is only possible through CMR that works your way.
Improve your quality leads by providing your customers with a web to CRM form that encourages them to leave their contact information for future deals, sales, offers and discounts. This helps reach out potential customers when a sale is targeted towards them.
Our support system offers workflows, custom reports, analytics, custom filters etc that help in sales, consistency and efficiency. It helps understand customer trends and what they are interested in, letting you choose your sales, marketing and outreach respectively.